Sonetel is an Android application that allows sellers and managers to communicate with customers. The utility helps to create an online chat and answer questions on the go. Calls are also included.
Links and integration
This service integrates with your pages on Facebook, LinkedIn, as well as with the Google profile. After creating an account, you can add customer data to the application or allow the utility to access your phone contacts.
Next, users need to link the service with their website. To do this, the utility redirects them to the eponymous web resource. Here they should indicate the name of the company, a site address, and name some other data.
Chats and calls
After the above steps, users will be able to answer questions from site customers directly from the application. For this, a tab with online chats is provided. Conversations can be grouped.
The app sends notifications to you when new messages appear. In addition, there is a section that allows you to make calls and answer them. You can create a team of operators and invite your employees to it.
If you want to make video calls, you can use more suitable apps, such as SOMA.
Settings
Application settings allow you to change your online status, choose how to receive notifications, and make calls. You can use mobile communication or IP telephony.
It is possible to receive voice mail, set up call forwarding, and select an ID.
You need to choose the language of communication, location, and time zone.
Features
- helps to organize communication with customers;
- offers an online chat and calls;
- allows to link your website with the service;
- app is free to download and use;
- compatible with current Android versions.
