Jivo is a utility for Android that allows you to manage customer interactions on websites that offer sales or services. This app allows you to message with website visitors.
Setup
Upon launching this utility, it is possible to create an account using Google credentials or email. Then, the utility sends an individual code to the provided address. You have to enter the mentioned numbers into the website’s HTML as detailed in the email.
The utility can connect to Facebook pages, messengers, email, corporate chats, and mobile phone numbers. There is an option to create a multi-channel network and automatically distribute messages among site operators.
It should be noted that this app is connected to Sber’s ecosystem. This integration increases the available communication channels and enables interactions with virtual assistants.
Chat Features
This application receives and routes messages from customers on sales websites. Additionally, the utility opens chats and distributes channels among operators, allowing them to respond to a large number of visitors. There are template phrases for starting or ending conversations.
All created chats support file sending. The messaging history is automatically saved. Furthermore, operators can consult through their own channels and transfer conversations among themselves.
Tools
This utility includes numerous methods to boost conversion rates. It is possible to create a lead capture tool with offers of assistance and setting up a chatbot to answer common questions.
The app offers such function as online call to mobile numbers and adds them to the database. Additionally, the software enables storing each customer’s purchase history.
Features
- allows you to create chats for website visitors;
- displays the status of operators;
- saves chat history;
- shows the source of visitor referrals;
- provides 17 parameters for displaying the chat;
- app is free to download and use;
- compatible with current Android versions.
