LiveChat is an Android application that is intended for e-commerce business, similar to Amazon Seller. You will get a convenient way to connect your clients with a customer support service.
Platform
The application is a customer service platform. With its help, it is possible to solve clients’ problems in a flash by instantly answering their questions. You can see what the other person is typing before the message is sent. There are also ready-to-go responses for repetitive phrases.
LiveChat offers automated greetings to recommend products, make announcements and engage visitors based on their behavior on the website. It is possible to streamline your customer service by automatically routing chats to the right teams.
In addition, you can manage complex problems with a built-in ticketing system. It is possible to reassign tickets between groups, keep all open cases in a specific folder and quickly find the request status.
Note
It is worth mentioning that you should register in the system to access the service. You can create an account by specifying your business email, company website and mobile phone number. You need to generate a password as well. Moreover, it is possible to sign in through Google, Microsoft, or Apple.
Features
- provides access to a customer support platform;
- you can communicate with clients to solve issues;
- there are automated greetings;
- app is free to download and use;
- compatible with current Android versions.
