Ameyo is an application for Android that offers a mobile call center solution. The utility enables businesses to operate remotely without any interruptions. There are complete enterprise contact center options, including a predictive dialer, ACD, IVR system, voice logger, and more.
Remote work
With this app call center agents are able to work from anywhere as long as they have an internet connection. This feature is useful in situations where employees cannot be in the office due to unforeseen circumstances such as natural disasters, pandemics, or other emergencies.
It is possible to monitor remote agent KPIs in real time. This allows supervisors to track the performance of their employees and make necessary adjustments to improve productivity.
Calls management
Moreover, this utility helps manage inbound and outbound calls over PSTN or VoIP connections, just like in iTel Mobile Dialer. The app also offers a voice logger feature, which allows employers to record and store conversations made by their agents.
It is worth noting that Ameyo is available on a subscription basis, with a flexible pricing model. The tariff plan depends on the number of agents and the features required by the business.
Features
- helps to organize a remote call center;
- it is possible to record and store conversations;
- there is a predictive dialer;
- you can use various tariff plans;
- real-time monitoring of agent KPIs is provided;
- app is free to download and use;
- compatible with current Android versions.
